Frequently Asked Questions
Who do you work with?
I only work with women, female-identifying adults, and trans men (18+). I do not offer services for children, couples, cis men or perpetrators of abuse (any gender). Please refer to my about page for some examples of the kinds of issues I specialise in.
I’ve applied to work with you. When can I book a session?
I can take up to 4 weeks to respond to applications (usually much sooner). If I think we’ll be a good fit, I will email you a link to my calendar to make a booking. Applications from people who haven’t clearly read my FAQ’s and are outside my scope may not receive any response. If I don’t think I’m the right person to support you, I will either request more information from you, or suggest that you seek out another professional.
How many sessions will I need?
It’s difficult to say. Trauma work can be a gradual and gentle process and require long-term support, and some issues can be resolved in 4-6 sessions. I suggest booking an initial session and seeing if we’re a good fit, and I can let you know how your therapy journey may progress.
How much do you charge?
Each 60-minute session costs $120 AUD (around $78 USD).
I also offer packages of 3 sessions for $315 AUD (around $207 USD).
How is payment made?
Upon booking, you will have the option to pay in full or to pay 50%. If you choose the 50% option, you will be invoiced for the remaining amount on the day of the session to be paid within 24-hours. Payments can be made via credit card or PayPal.
What timezone are you in?
I am in Queensland Australia, Eastern Standard Time.
I really want to work with you. Am I guaranteed a place?
Unfortunately no. I have limited places available and am often fully booked. Once you apply, I will review your application within 4 weeks (often sooner) and reply to you ASAP. If we are progressing to work together, I will send you a private booking link to book your initial appointment.
Do you offer a free call to see if we’re a good fit?
No. Please see my about page for more information about my ethos and offerings. If you have further questions, please get in touch. Please note that I do not offer advice or support via email, however, I can respond to questions about what the sessions may entail.
I have received a diagnosis of Schizophrenia, Bipolar, ADHD, or ASD. Can you help me?
I’m not an expert in these diagnoses and I would usually recommend seeking out a professional with more experience specific to your experience. That being said, if you have one of these diagnoses, yet are seeking treatment for something else, I may be able to help.
What software do I need to join the call?
When you create a booking, a Google Meet link will be sent to you automatically. You may need a Google/gmail account in order to join the call. Just click on the link at your booked time.
What if I need to reschedule?
You can reschedule your appointment using the link in your booking email up to 4 hours prior to your appointment. After that, you’ll need to email me to discuss.
Can I get a refund if I cancel?
Yes. If you cancel your appointment using the link in your email, you will be eligible for a refund. If you paid with PayPal or credit card, it may take up to 14 days for your refund to be processed. Your refund may have a processing fee deducted.
What should I do if I have tech trouble at the specified time?
Firstly, don’t panic. Sometimes technology doesn’t run smoothly. Prior to your session, I suggest ensuring that your device is charged and you have your headphones ready (if using). If your device freezes or decides to update at the exact moment you’re trying to join the call (which sometimes happens!), please contact me via email (naomi.goodlet@gmail.com) as soon as possible to let me know. You may be able to use another device for this.
If you are having technical difficulties, but are able to let me know, I will wait online for you. The session will have to cease at the 60-minute mark so that I continue to run on time. If I have not heard from you within 5 minutes of your session’s start time, I may check-in with you via email. If 10 minutes passes and I have not heard from you, the session will be canceled.
Are you a psychologist?
Not yet. I am an experienced coach and counselor with over 12 years of experience. I am currently undertaking university studies which will see me gain provisional registration as a psychologist in 2023.
I’m a man and I really want to work with you. Will you make an exception?
No.
Still have questions?